We collect the following types of personal information in order to provide you with the use of PayShark Services, and to help us personalize and improve your experience.
Information you provide to us: We may collect and store any information you provide us when you use PayShark Services, including when you add information on a web form, add or update your account information, participate in community discussions, chats, or dispute resolutions, or when you otherwise correspond with us regarding PayShark Services. When you use PayShark Services, we also collect information about your transactions and your activities. In addition, if you open a PayShark account or use PayShark Services, we may collect the following types of information:
We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to a survey, your interactions with members of the PayShark corporate family or other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole). Additionally, for quality and training purposes or for its own protection, PayShark may monitor or record its telephone conversations with you or anyone acting on your behalf. By communicating with PayShark, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
We may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to advise you of a dormant account with a positive balance, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to inform you about PayShark Services and the services of our corporate family. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialed or prerecorded calls and text messages as described in our User Agreement. Where applicable and permitted by law, you may decline to receive certain communications.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your personal information with information we collect from other companies and use it to improve and personalize PayShark Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by logging into your account and going to the Notifications section and updating your preferences, or by following the directions that may be provided within the communication or advertisement. We respect your communication preferences. If you no longer wish to receive notifications via our application, you can unsubscribe of the application.
When you access our website or use PayShark Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, e-tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to recognize you as a customer; customize PayShark Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and PayShark Services. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and PayShark Services. Do Not Track: Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. We do, however, provide you notice of the tracking by advertisers and other third parties in our Privacy and Cookies policies.
We store and process your personal information on our computers in North America. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
When transacting with others, we may provide those parties with information about you necessary to complete the transaction, such as your name, account ID, contact details, Job Contract details, or other information needed to promote the reliability, accuracy and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide details of the unsuccessful transaction. To facilitate dispute resolution, we may provide a with the seller’s address so that goods can be returned to the seller. The receiving party is not allowed to use this information for unrelated purposes, such as to directly market to you, unless you have agreed to it. Contacting users with unwanted or threatening messages is against our policies and constitutes a violation of our User Agreement. If someone is sending you money and enters your email address or phone number, we will provide them your registered name so they can verify they are sending the money to the correct account. We work with third parties, including merchants, to enable them to accept or send payments from or to you using PayShark. In doing so, a third party may share information about you with us, such as your email address or mobile phone number, to inform you that a payment has been sent to you or when you attempt to pay a merchant or third party. We use this information to confirm that you are a PayShark customer and that PayShark as a form of payment can be enabled, or to send you notification of payment status. Also, if you request that we validate your status as a PayShark customer with a third party, we will do so. If you link your loyalty or gift card of a PayShark merchant to your account, we may share your card number with that merchant when you pay using PayShark. Please note that merchants, sellers, and users you buy from or contract with have their own privacy policies, and although PayShark’s user agreement does not allow the other transacting party to use this information for anything other than providing PayShark Services, PayShark is not responsible for their actions, including their information protection practices. Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you using PayShark, or with the third parties that offer or use PayShark Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.
We may share your personal information we collect from you, including your name, contact details, and transactions and activities, with:
Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country. If you open a PayShark account directly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a PayShark website) will be shared with the owner of the third party website or application. These sites are governed by their own privacy policies and you are encouraged to review their privacy policies before providing them with personal information. PayShark is not responsible for the content or information practices of such third parties.